Returns Policy

  • A request to return product must be made within 30 days of the date the product shipped from the factory (not from the date the product is received).
  • The Return Merchandise Authorization (RMA) is valid for 21 days from the date of issuance. If the product is not received within the 21-day time period, the RMA is void and the product cannot be returned.
  • All items must be returned to Forbes Industries in their original package, unused, and freight prepaid.
  • If a return has visible damage, it will be refused.
  • If received with concealed damage, a deduction for repairs will apply.
  • Any merchandise not received in original packaging will not be eligible for credit.
  • The restocking fee for standard catalog items is 25%
  • Wood Products are not returnable.
  • Custom products are not returnable.
  • Public Guidance Posts and Ropes are not returnable.
  • Replacement parts are not returnable.
  • Large quantity purchases are not returnable.